If you are unhappy with an item, please contact us within 7 days of receiving the product and we will gladly allow for an exchange of the same item if it is still available or store credit. We must receive the item back within 14 days in order to accept the return and issue the store credit or exchange. If 7 days have gone by since your purchase, unfortunately we cannot offer you an exchange or store credit.
To be eligible for an exchange or store credit, the item must be unworn and in original condition (no odors, stains, unwashed, etc.) including all tags still attached.
Several types of goods are exempt from being returned. All holiday tops, sale items, and accessories (such as beanies, scarves, jewelry, socks, etc.) are FINAL SALE.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item.
If you are approved, then your exchange/store credit will be processed. If your return is rejected, you will be responsible for paying a $5 return fee to send the item(s) back to you.
If you need to return an item, send us an email at firstname.lastname@example.org so we can look out for the package. Ship your item to: 299 Whirlaway Drive Davenport, FL 33837
It is our number one priority to inspect and provide you with great quality items. If you do happen to receive a damaged item, please email us within 3 days and include pictures of the damaged areas. After 3 days, we will not be able to accept any damaged item for a return.
Sale items (if applicable)
Only regular priced items qualify for an exchange or store credit, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Sending your items back:
To return your product, you should mail the items to:
299 Whirlaway Drive
Davenport, FL 33837
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer FREE standard USPS shipping on all orders within the continental US. All orders will be shipped USPS First Class Mail (no insurance included) unless the order is over 1lb. Should the order be 1lb or more, we will automatically upgrade it to USPS Priority Mail (insurance up to $50 included). If you would like to upgrade your package to a different USPS service or add insurance, please contact us before placing your order and we will charge shipping costs accordingly.
Lost, Stolen, or Damaged Packages:
All packages will include a tracking number that will be sent via email. If you do not receive an email with the tracking information, please contact us. Once a package is shipped, we are not responsible for lost, stolen, or damaged items. If you do happen to have an issue with your package, please contact the US Postal Service immediately.
We do our best to ship out all orders within 1-2 business days. On some occasions, depending on when payment is received, orders may be able to ship out the same day. If there is a shipping delay on our end due to an emergency or being out of town, we will make note of it on our website or one of our social media pages.
We are not responsible for shipping delays once a package is shipped. The shipping times shown on your tracking information may not be guaranteed by USPS. If your item is delayed, please contact the US Postal Service directly.
Please check to make sure your shipping address is correct before confirming your order. Once your order is placed, an address may not be able to be changed. If you do need to change your address, please contact us immediately and we will do our best to see if we can make the change. We are not responsible for packages sent to the wrong address. If an item is returned to us due to the address being incorrect, we will try to make contact with you and have to charge an additional shipping fee of $5 to have the item sent back. If we do not hear back from you within 7 days of receiving the item, we will issue you a refund in the amount of your order minus shipping costs.